Privacy Policy

Introduction

History Travelers appreciates the trust placed in us by everyone who visits our website or uses our services. Protecting privacy and personal information is one of our primary commitments, which is why we have developed procedures to ensure the responsible, transparent, and secure handling of data provided by our users.

This Privacy Policy describes how we collect, use, store, protect, and, when necessary, share information obtained through our website, contact forms, quote requests, experience bookings, social media, email, WhatsApp, and other official customer service channels.

By using this website, the user declares that they have read and understood this Privacy Policy and accept the practices described herein.

Our Commitment to Privacy

At History Travelers, we believe that earning our travelers' trust begins with respecting their personal information. Therefore, we only collect the data necessary to provide our travel services, respond to information requests, and continuously improve the experience of those who visit our website.

Our commitment is to use the information responsibly, avoiding any processing that is incompatible with the purposes previously informed to the user or with current Colombian legislation.

We also implement technical and organizational measures aimed at reducing the risks associated with the processing of personal information and continuously strengthening our internal security processes.

Information We Collect

Depending on each user's interaction with History Travelers, we may collect personal and technical information necessary to provide our services properly.

The information we can collect includes:

• Name and surname.
• Telephone number.
• Email.
• City, department or country of residence.
• Information related to reservations.
• Quotation requests.
• Travel preferences.
• Messages sent via forms.
• Information provided by WhatsApp.
• Information sent via email.
• Inquiries made through social media.
• IP address.
• Browser type.
• Operating system.
• Type of device used.
• Date and time of access.
• Pages visited.
• Time spent on the website.
• Origin of the visit to the site.

All information collected will be used only for the purposes described in this Privacy Policy and in accordance with the authorization granted by the user when necessary.

Information Provided Voluntarily

Users may voluntarily provide information when filling out contact forms, requesting information about our tourist destinations, making reservations, sending messages via WhatsApp, email or social media, participating in promotional campaigns or interacting with any of our official channels.

The information provided voluntarily will be used exclusively to process the request made, improve our services, and maintain effective communication with the user when necessary.

How do we use your information?

At History Travelers, we use the information collected to offer our users a safe, personalized, and efficient experience. Every piece of information provided contributes to improving the quality of our tourism services and ensuring clear communication throughout the entire process.

Information is processed solely for the purposes authorized by the user or those permitted by current legislation, avoiding any misuse or use incompatible with the purposes for which it was collected.

Purposes of Information Processing

The personal information collected by History Travelers may be used for one or more of the following purposes:

• To handle information requests made through the website.
• Respond to inquiries sent via email, WhatsApp, or social media.
• Manage bookings for tourist experiences and services.
• Prepare and send customized quotes.
• Confirm availability of activities and destinations.
• Coordinate travel itineraries and logistics.
• Send information related to confirmed reservations.
• Manage modifications, cancellations or rescheduling.
• Perform administrative, accounting and billing processes.
• To comply with legal, contractual and tax obligations.
• Provide customer service before, during and after the trip.
• Respond to warranty requests, petitions, complaints, or claims.
• Send recommendations about tourist destinations and experiences.
• Share news related to our services.
• Send promotions, discounts and commercial campaigns when the user has given their authorization.
• Conduct satisfaction surveys.
• To know the opinion of our travelers in order to improve our services.
• Generate internal statistics on website usage.
• Analyze user browsing behavior.
• Optimize website performance.
• Strengthen the security of our systems.
• Detect fraudulent activities or unauthorized access.
• Comply with requirements issued by competent authorities.
• To develop activities related to the corporate purpose of History Travelers.

Sharing Information with Third Parties

History Travelers does not market, sell or rent the personal information of its users.

However, to ensure the proper provision of our tourism services, it may be necessary to share certain information with suppliers, hotels, tour operators, transport companies, certified guides, booking platforms, payment gateways and other strategic partners who participate directly in the execution of the contracted services.

In all cases, these third parties must use the information exclusively to fulfill the authorized purposes and must adopt appropriate measures to guarantee the protection and confidentiality of personal data.

National and International Data Transfer

Some of the technological services used by History Travelers may involve the storage or processing of information on servers located inside or outside of Colombian territory.

When this occurs, we will ensure that these providers comply with appropriate security and data protection standards, guaranteeing responsible handling of personal information and compliance with applicable legal provisions.

Data transfer or transmission will only be carried out when necessary for the provision of the services offered or when there is a legal obligation that requires it.

Information Preservation

History Travelers will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal, contractual, tax, accounting and administrative obligations, as well as to resolve possible claims arising from the provision of our services.

Once this period has ended, and provided that the legislation allows it, the information will be deleted, anonymized or archived in accordance with our internal document management and information security procedures.

Information Security

Information protection is a priority for History Travelers. Therefore, we implement technical, administrative, and organizational measures aimed at preventing unauthorized access, alteration, loss, destruction, or improper disclosure of personal data.

The measures adopted include access controls, authentication mechanisms, computer security protocols, backups, system monitoring, and internal procedures designed to preserve the confidentiality, integrity, and availability of information.

Although no technological system can guarantee absolute security, we continually work to strengthen our processes and reduce the risks associated with information handling.

User Responsibilities

The user also plays an important role in protecting their personal information. Therefore, it is recommended to provide only truthful information, maintain the confidentiality of the data used to access digital services, and promptly report any unauthorized use or situation that could compromise the security of their information.

History Travelers will not be responsible for the consequences arising from the provision of false, inaccurate or incomplete information by the user, nor for the misuse of communication channels by persons outside our organization.

Cookies and Similar Technologies

History Travelers uses cookies and similar technologies to improve the user's browsing experience, remember certain preferences, analyze behavior within the website, and optimize the platform's performance.

Cookies are small text files that are stored on the user's device when they visit our website. These tools do not allow access to private information on the device, nor do they collect any information other than that which the user voluntarily provides or the technical information generated during browsing.

Users can configure their browser to accept, block, or delete cookies. However, some site functionalities may be affected if certain cookies essential for its operation are disabled.

Links to Third-Party Websites

Our website may contain links to third-party websites, including government entities, tour operators, strategic partners, social networks, or other sites of interest to our users.

History Travelers does not control or assume responsibility for the privacy policies, content, or practices of these websites. For this reason, we recommend reviewing the relevant privacy policies before providing personal information on external platforms.

Social networks

History Travelers maintains a presence on various social media platforms with the aim of interacting with its travelers, sharing information about tourist destinations, answering questions, and disseminating content related to its services.

Interactions made through these platforms will be subject to both this Privacy Policy and the terms and policies established by each social network. Information voluntarily posted by users in these spaces may be visible to other users according to the privacy settings of each platform.

Privacy of Children and Adolescents

History Travelers recognizes the importance of protecting the personal information of minors. Our website and services are not specifically directed at children or teenagers without the supervision of their parents or legal guardians.

When it is necessary to collect information related to minors for the provision of a tourist service, such processing will be carried out respecting the best interests of the minor and observing the applicable legal provisions, requesting the corresponding authorization when required.

Users' Rights

Data subjects may exercise, at any time, the rights recognized by Colombian law, including:

• Knowing what personal information is stored in our databases.
• Request the updating or correction of your personal data.
• Request the deletion of your information when appropriate.
• Revoke the authorization granted for the processing of your personal data in the cases permitted by law.
• Request information about the use given to your personal data.
• Submit inquiries or complaints related to the processing of your information.
• Access free of charge to the personal data being processed.

Updates to this Policy

History Travelers may modify, update or supplement this Privacy Policy when necessary due to legal, technological, operational or administrative changes.

The modifications will be published in due course on this website, indicating the date of the last update so that users can know the current version of the document.

It is recommended that you periodically review this policy to stay informed about how we protect personal information and privacy-related practices.

Contact Information

If you have any questions related to this Privacy Policy, wish to exercise your rights as a data subject, or require additional information about the processing of your personal data, you can contact us through the following official channels:

• History Travelers
• Address: Calle 9 #3-52, Riohacha, La Guajira, Colombia.
• Phone: +57 310 277 1745
• Email: historytravelersguajira@gmail.com

Validity

This Privacy Policy comes into effect from the date of its publication on the official History Travelers website and will remain in effect as long as necessary for the purposes described herein or until it is replaced by an updated version.

Continued use of our website after the posting of any modifications will constitute acceptance of the changes made to this Privacy Policy.