Personal Data Processing Policy

Introduction

History Travelers, as a company dedicated to the promotion and operation of tourist experiences, recognizes the importance of protecting the privacy and personal information of all individuals who interact with our services. This Personal Data Processing Policy establishes the criteria under which we collect, store, use, update, share, and protect the information provided by our users through the website, physical or digital forms, email, social media, WhatsApp, and other customer service channels.

Our commitment is to ensure that the processing of personal data is carried out responsibly, ethically and in accordance with the principles established by current Colombian legislation, ensuring that all information provided is used exclusively for the purposes authorized by the owner and necessary for the proper provision of our tourist services.

By providing personal information to History Travelers, the data subject declares that they know and accept the conditions described in this policy, authorizing the processing of their data in accordance with the purposes established herein.

Aim

The objective of this policy is to inform clearly and transparently how History Travelers collects, manages, uses, stores and protects the personal information of its users, guaranteeing respect for the fundamental rights of the owners of the personal data.

Likewise, this policy seeks to establish internal procedures for the proper handling of information and define the mechanisms by which data subjects may exercise their rights of access, updating, rectification, deletion and revocation of the authorization granted.

Scope

This Personal Data Processing Policy applies to all personal information collected by History Travelers through any of its service channels, including its website, contact forms, quote requests, bookings of tourist experiences, social networks, messaging applications, telephone calls, face-to-face events and any other means authorized for the provision of its services.

This policy applies to customers, travelers, suppliers, strategic partners, collaborators, website visitors and any natural person whose personal data is processed by History Travelers.

Regulatory Framework

This policy has been developed based on the provisions contained in Law 1581 of 2012, Decree 1377 of 2013, Decree 1074 of 2015 and other regulations governing the protection of personal data in the Republic of Colombia, as well as the guidelines issued by the Superintendency of Industry and Commerce regarding the protection of personal data.

Definitions

Personal Information: any information linked to or that can be associated with an identified or identifiable natural person.

Holder: natural person whose personal data is being processed.

Treatment: any operation performed on personal data, including collection, storage, use, circulation, updating, organization or deletion.

Authorization: prior, express and informed consent given by the owner to carry out the processing of their personal data.

Data Controller: natural or legal person who decides on the database and the purpose of the processing.

Data Controller: natural or legal person who processes personal data on behalf of the controller.

Responsible for the Processing of Personal Data

History Travelers, as the data controller, guarantees compliance with current legal provisions regarding the protection of personal data and adopts the necessary administrative, technical and human measures to protect the information provided by the data subjects.

Data subjects may contact History Travelers to exercise their rights, make inquiries, submit requests or file complaints related to the processing of their personal data through the following customer service channels:

• Company: History Travelers
• Address: Calle 9 #3-52, Riohacha, La Guajira, Colombia.
• Email: historytravelersguajira@gmail.com
• Phone: +57 310 277 1745

Principles for the Processing of Personal Data

History Travelers will process personal data respecting the principles established in Colombian legislation, always guaranteeing the protection of the information provided by the owners.

• Principle of legality: All processing of personal data will be carried out in accordance with current legislation.
• Principle of purpose: The data will be used only for the purposes previously informed to the owner.
• Principle of freedom: The treatment may only be carried out with the prior, express and informed authorization of the data subject, except for the exceptions provided for by law.
• Principle of truthfulness: The information processed must be truthful, complete, accurate, up-to-date and verifiable.
• Principle of transparency: The data subject may know at any time the existence and use of their personal data.
• Principle of restricted access: The information will only be used by authorized personnel.
• Safety principle: Measures will be implemented to protect personal data against loss, unauthorized access, alteration or disclosure.
• Principle of confidentiality: All persons involved in the processing of personal data will be obliged to guarantee the confidentiality of the information.

Personal Data We Collect

Depending on the user's interaction with our website or services, History Travelers may collect different categories of personal information necessary for the proper provision of the tourist services offered.

The data we can collect includes:

• Name and surname.
• Identity document number when required for the provision of the service.
• Email.
• Telephone or cell phone number.
• City, department or country of residence.
• Information related to booking tourist experiences.
• Information about companions when required for the booking.
• Travel-related preferences.
• Information provided voluntarily through forms.
• Information sent via email.
• Messages sent via WhatsApp.
• Inquiries made through social media.
• Statistical information on website navigation.
• IP address.
• Browser type.
• Device used to access the website.
• Date and time of access.
• Pages visited within the website.

History Travelers will only collect the information strictly necessary to fulfill the purposes described in this policy and will avoid requesting data that is not relevant to the provision of its services.

How do we collect the information?

Personal information may be collected directly from the data subject through various physical and digital channels enabled by History Travelers.

• Website contact forms.
• Information request forms.
• Quotation requests.
• Booking tourist experiences.
• Communication via WhatsApp.
• Telephone calls.
• Emails.
• Official social media accounts.
• In-person events.
• Satisfaction surveys.
• Business processes.
• Strategic alliances authorized by the owner.

All information will be treated under confidentiality criteria and will only be used for the purposes previously informed to the owner.

Purposes of Processing Personal Data

History Travelers will use the personal data collected to properly develop its commercial, operational and administrative activities related to the provision of tourist services.

The main purposes are the following:

• Respond to information requests.
• Answer inquiries made from the website.
• Manage bookings for tourist experiences.
• Confirm service availability.
• Send quotes.
• Coordinate travel itineraries.
• Contact travelers before, during and after the provision of the service.
• Send information related to reservations made.
• Manage modifications, cancellations or rescheduling.
• Perform billing and administrative management processes.
• To comply with legal, contractual and tax obligations.
• Send recommendations about tourist destinations.
• Share information about new services and experiences.
• Send promotions, marketing campaigns and special offers when authorized by the owner.
• Measuring our customers' satisfaction.
• Continuously improve our services.
• Perform statistical analyses.
• Enhance the user experience within the website.
• To ensure the safety of the operations performed.
• To prevent fraud or misuse of our services.
• Comply with requirements issued by competent authorities.
• To develop commercial activities related to the corporate purpose of History Travelers.

Under no circumstances will History Travelers sell, market or use personal data for purposes other than those authorized by the owner or permitted by current legislation.

Legal Basis for the Processing

The processing of personal data by History Travelers is based on the authorization granted by the owner, the execution of contractual relationships, compliance with legal obligations and those other situations provided for by Colombian legislation on the protection of personal data.

Where permitted by law, History Travelers may process personal data without prior authorization in cases expressly provided for by current regulations.

Rights of Personal Data Holders

In accordance with Law 1581 of 2012 and other regulations governing the protection of personal data in Colombia, any person whose data is processed by History Travelers will have the right to exercise the following rights at any time:

• To know, update and rectify your personal data when it is partial, inaccurate, incomplete or misleading.
• Request proof of the authorization granted for the processing of your data, except in cases expressly exempted by law.
• To be informed about the use that has been made of your personal data.
• Submit inquiries and complaints related to the processing of your personal data.
• Request the deletion of your personal data when there is no legal or contractual obligation to retain it.
• Revoke the authorization granted for the processing of your data when appropriate.
• Access free of charge the personal information held in our databases.

History Travelers Homework

History Travelers, as the entity responsible for processing personal data, undertakes to guarantee compliance with the obligations established by Colombian legislation.

• To guarantee the holder the full exercise of their rights.
• Keep the information under secure conditions that prevent its alteration, loss, unauthorized consultation, use or access.
• Update the information when necessary.
• Correct the information when it is incorrect.
• Please promptly report any substantial changes to this policy.
• To promptly address inquiries and complaints submitted by the account holders.
• Adopt internal procedures to ensure the proper handling of personal data.

Transfer and Transmission of Personal Data

In the course of providing our services, History Travelers may share certain information with technology providers, tour operators, strategic partners or entities that participate in the execution of the contracted services, only when necessary to fulfill the purpose authorized by the owner.

When there is a national or international transfer or transmission of personal data, it will be carried out observing the applicable legal provisions and ensuring that third parties implement appropriate measures to protect the information provided.

History Travelers will not sell, rent or trade the personal information of its users.

Processing of Data of Children and Adolescents

History Travelers recognizes the special protection that Colombian legislation grants to the personal data of children and adolescents.

In the event that, due to the nature of a tourist service, it is necessary to process information related to minors, such processing will be carried out respecting the best interests of the minor and ensuring the protection of their fundamental rights.

When required, the authorization must be given by the father, mother or legal representative of the minor.

Information Security

History Travelers implements technical, administrative, and organizational measures aimed at protecting personal information against loss, destruction, alteration, unauthorized access, misuse, or accidental disclosure.

While no information storage or transmission system can guarantee an absolute level of security, we continually work to adopt good practices that reduce the risks associated with the processing of personal data.

Retention of Personal Data

Personal data will be kept only for the time necessary to fulfill the purposes for which it was collected, to meet legal, contractual, tax, accounting obligations or to resolve possible claims arising from the provision of our services.

Once the purpose of the processing disappears and there is no legal obligation to retain the information, the data will be deleted or anonymized in accordance with our internal procedures.

Procedure for Consultations

Data subjects may submit inquiries related to their personal data by sending a written communication to the email address historytravelersguajira@gmail.com.

Inquiries will be addressed within the terms established by current Colombian legislation.

Complaints Procedure

When the owner considers that the information contained in a database should be corrected, updated, deleted or notices an alleged breach of the obligations provided for in the applicable regulations, he/she may file a claim by means of a communication addressed to History Travelers.

The claim must contain at least the identification of the holder, the description of the facts that motivate the request, the contact address and the documents that support the request when necessary.

History Travelers will process the claim in accordance with the terms provided by Law 1581 of 2012 and other complementary regulations.

Policy Modifications

History Travelers may update, modify or supplement this Personal Data Processing Policy when necessary due to regulatory, technological, operational or administrative changes.

The current version will be published on our website in due course, indicating the date of the last update.

Validity

This Personal Data Processing Policy comes into effect upon its publication on the official History Travelers website and will remain in effect as long as necessary for the purposes described in this document or until it is modified in accordance with applicable legislation.

For any questions related to this policy or the processing of your personal data, you can contact us through the following customer service channels:

• History Travelers
• Address: Calle 9 #3-52, Riohacha, La Guajira, Colombia.
• Contact: +57 310 277 1745
• Email: historytravelersguajira@gmail.com